Refund policy

Returns - Exchanges and Refunds

For full returns instructions with helpful videos, please see how to return an item.

For the easiest returns experience, we recommend that you purchase a return label when placing your order.

If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.

Your returns form will be inside your shoebox.

Exchanges

We are happy to exchange order items if you have a problem with sizing. We will ship the exchanged goods free of charge, but you are still responsible for returning as below. Our exchange policy is limited to one free exchange per order.

All returns should be sent to:

RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
United Kingdom

Please note, all overseas return labels are DHL. We do not offer prepaid Royal Mail return labels overseas.

You will only be refunded for the items returned.

Please read the following:

• Please put your return form inside the package - if we don't know who you are, we won't know what to do with the returned package.
• Please indicate on your return form whether you want a refund or an exchange.
• If you are in any doubt please call us before returning an item.
• The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
• We reserve the right to provide a gift voucher in place of a refund if goods are not returned within 30 days.
• We cannot accept parcels that incur duty without recovering the duty from you.
• Customers are responsible for returning any items and paying any associated costs where a return option has not been specified.
• Returns forms are packed with your shoes inside the inner shoebox. If you are missing your Returns Form, please contact us and we will be able to help.
• Please note that any returns received without an exchange/refund form or any paperwork may not be processed as we need to identify the order.
• If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.

Refunds for products purchased using a gift card

In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.