To arrange a return with DHL, please contact your local DHL service point who can arrange a collection or help you find your local drop off point.
Please refer to this video on how to prepare your package for return or exchange, or follow the step-by-step instructions below.
Step 1
To return using DHL you will need:
- 2 x DHL labels
- 2 x Commercial Invoices - if we sent them to you
- An adhesive document sleeve
...as shown in the image. All of these items will have been provided for you in the box.
Step 2
Attach the label with 3 barcodes to the box as shown. If your order contained any printed commercial invoices, place 1 copy of the commercial invoice in the provided sleeve on the side of the box as shown. If there were no commercial invoices included with your order, then your return is 'paperless' and you do not need to do this part.
Step 3
This should leave you with a label with a single barcode, called the "*Waybill Doc*", and a second commercial invoice: unless your return is 'paperless' as described in step 2, in which case you will only have the "*Waybill Doc*". Give these to the DHL employee at the service point, or to your DHL driver.
