Shipping policy
Shipping Information
What are the delivery times and postage costs?
We are proud to work with DHL and Royal Mail for our deliveries worldwide.
We e-mail you your tracking number so you can watch your order progress using your chosen service's tracking page.
UK orders
Standard Royal Mail 48 delivery is free when you spend over £150 on full price items.
For UK orders under £150, discounted baskets or when a promo code is used, standard Royal Mail 48 delivery is £4.95.
UK orders can be upgraded at the checkout to either Royal Mail 24 delivery at £9.95 or next-day DHL courier at £9.95.
To make it easier to return an item, you may choose to purchase a return label for £3.00 in the basket with any item.
All delivery and return options will be displayed in the basket prior to payment. Very large items such as luggage may not be sendable via Royal Mail, in which case only the DHL option will be shown.
Overseas orders
For orders to the EU, the US and Australia, all prices are fully landed: delivery, duty and taxes are included in the price.
For orders to the EU, a return label is also included within the fully landed price.
For all other countries, premium delivery is £30.00. Lower rates may apply for orders of small items - check your basket for details.
The above price is are a guide. Calculated shipping costs will be displayed at checkout. Non-standard delivery options may vary in cost.
PLEASE NOTE: for some countries we will be unable to offer a returns service - if this is the case we will contact you to make other arrangements.
Very occasionally, such as for orders with a high number of items, we will incur a high charge from our couriers for shipping costs which cannot be calculated in advance. In these very rare cases we reserve the right to charge a higher delivery cost than the standard options in the basket. If this is the case, we will contact you beforehand.
Delivery Times
UK orders via DHL and Royal Mail 24 are normally delivered next working day if the items are in stock and the order is placed before 1pm. Royal Mail 48 are normally delivered within 2 to 3 working days.
Delivery times vary from country to country but are usually 2 days for Europe and the US, and between 2 to 6 days elsewhere. You will be given a delivery estimate at time of checkout.
Herring brand shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering.
Duties and Taxes
Please note that orders from NON-UK countries have 20% tax deducted at source when you select the country of delivery on our site.
For some export countries, we offer fully landed prices which include taxes and duties.
For some other export countries, we offer the facility to pre-pay duty, taxes and associated fees. Quotes given for this service are based on industry-leading export expertise, but we do not guarantee that what you pay will be the same if you choose not to use this service.
If a transaction is not fully-landed, and you have chosen to pay duty/taxes yourself, then duty/taxes and any associated fees are not Herring Shoes responsibility and we cannot guarantee to refund any shoes that are returned due to non-payment by the customer of customs duties, taxes or fees or refusal to accept a shipment. We may be able to provide a refund minus delivery and duty/taxes cost in such situations, but this is at our discretion and we cannot guarantee this.
In the event of replacements or repairs being sent to non-UK countries no duty is normally charged.
Please read the section above regarding returns, exchanges and refunds for additional information.
Will you deliver to an address that is not my Card holder address?
Yes we will on most occasions. We may sometimes, however, have to insist that an order is delivered to the registered card address as a way to mitigate fraud which is at our discretion.
Please note
Please be aware that all delivery times stated are guides only and we shall not be liable for any costs incurred for late delivery.
Please be aware that for high value orders we will use a tracked delivery service. If you want a parcel left unattended at your property, please be aware that once the item is scanned by the delivery driver as delivered we will not be liable for any loss. This means that, although we will ensure the item is delivered by the driver, we cannot accept any responsibility if the parcel is missing or damaged. We would always recommend receiving the item personally.
Very large items may not be sendable via Royal Mail, in which case only a DHL option will be shown.
Refund policy
Returns - Exchanges and Refunds
For full returns instructions with helpful videos, please see how to return an item.
For the easiest returns experience, we recommend that you purchase a return label when placing your order.
If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.
Your returns form will be inside your shoebox.
Exchanges
We are happy to exchange order items if you have a problem with sizing. We will ship the exchanged goods free of charge, but you are still responsible for returning as below. Our exchange policy is limited to one free exchange per order.
All returns should be sent to:
RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
United Kingdom
Please note, all overseas return labels are DHL. We do not offer prepaid Royal Mail return labels overseas.
You will only be refunded for the items returned.
Please read the following:
- Please put your return form inside the package - if we don't know who you are, we won't know what to do with the returned package.
- Please indicate on your return form whether you want a refund or an exchange.
- If you are in any doubt please call us before returning an item.
- The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
- We reserve the right to provide a gift voucher in place of a refund if goods are not returned within 30 days.
- We cannot accept parcels that incur duty without recovering the duty from you.
- Customers are responsible for returning any items and paying any associated costs where a return option has not been specified.
- Returns forms are packed with your shoes inside the inner shoebox. If you are missing your Returns Form, please contact us and we will be able to help.
- Please note that any returns received without an exchange/refund form or any paperwork may not be processed as we need to identify the order.
- If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.
Refunds for products purchased using a gift card
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.
